OpenAI SUCK when you want to use for your own business!

But wait..... There is a catch.

OpenAI may be powerful 💪, but it can be powerless when you want to use it for real business!

Think of OpenAI like a personal chef. 🍳

It can cook up amazing dishes:

- 🍔 Burger 🔥
- 🍕 Pizza 🍕
- 🍣 Sushi 🍱
- 🍗 Chicken Wings 🍗
- 🍝 Pasta 🍝
- 🥗 Salad 🥗
- 🍰 Desserts 🎂

Because OpenAI is learning huge amount of data from "internet".

But your restaurant, your business only servers "🍜 "Rich & Savory Ramen Bowl" 🍜 with your unique recipe.

OpenAI can't find any information about that from internet at all.

And even if it can find the data, it's not accurate, because your business have a secret ingredient 😇 that nobody knows about.

Then OpenAI is useless for your business. 😅

It's cool that OpenAI can do all those amazing stuff, but you want  OpenAI do cool stuff for "your own business"

You don't want OpenAI to ask the "internet" about anything relevant to your business.

You want OpenAI to learn and reply from the data you provided about your business.

So that it's accurate & relevant & smart.

Well, you can do it. UChat has the solution for this!

Introducing "OpenAI Embeddings"!🎉

Introducing OpenAI Embedding

What's OpenAI embedding? 🤖

I will make it easier for you to understand 😉

So you have this cool kid who knows everything(almost).

Because this kid has gone through a lot of learning & training.

Millions & billion dollars spent during this process. 💸💸

So this kid is smart 👨💻

(well, who wouldn't? with that kinda of money spent)

He can easily understand what your customer is asking.

And you hired this cool kid to work for your customer support.

You give this kid guidelines on his first day of work, and tell him,

"I know you are smart, knows what our customers are asking, but....

reply to our customer only from these guidelines,

well, you can rephrase it, change it, but should all based on these reference replies.

don't make things up, don't be a smart ass about the replies

If there is something you are not sure of, that's ok.

you can give them the most relevant & possible answers from these guidelines.

P.S: if they are asking reservation, make sure you grab their details!

So in this story, the cool kid is OpenAI(you should know it by now)

The guidelines you provided for him to reference on is called "OpenAI Embedding".

With this feature, you will be able to do below #3 important things:

#1 Generate reply from the most relevant, accurate database, don't make things up

#2 Provide most relevant, related answers if you are not sure of(Yes! you can "know" how confident OpenAI is about the matching score)

#3 Recognise the intent, provide call to action to the next step(If the user want to book reservation, you don't want to just tell them how. you want to ask: do you want to book now?" 😉)

With all the possibilities that OpenAI embedding brings, you can really harness the power of OpenAI, and use it in your own business! 🧞♂️

You might ask: "how to do all of this?"

Lucky for you. 😊

UChat is the first chatbot platform to bring this feature to the chatbot market!

OpenAI Embedding in UChat - Make your chatbot Smarter & Accurate

UChat has this OpenAI embedding built right in. 👍

It's the first chatbot platform to bring this feature! 🤖

🥳 🥳 🤩 🚀
‍

#1 Train OpenAI with your database

So the first thing we need to do is to give this "cool kid" the guideline he need to remember & stick to.

You can find the OpenAI in the "integration" tab, and update your own embedding.

You can either add it manually or import as CSV file.

After you upload the content, click "Regenerate"

That will make sure this "cool kid" remembers & memorises all the data in his smart brains 🧠... in seconds ⚡
‍

#2 Trigger OpenAI action - Let the "cool kid" think about it

I am not going into too much detail(which is going to cover in lesson #2, #3)

But you can easily find OpenAI action in the action -> Integrations, it will look like this:

The input field will be whatever the user is asking, and if you are using our built-in system field, it will make things much easier.

Using the "Embedding Match" action of OpenAI, will let the "cool kid" to understand the user's question, and think hard from the guidelines he just learned.....
‍

#3 Did openAI find any high relevant match?

After you run this action, OpenAI will pop up one most relevant entry from your guidelines - embeddings!

And it will have a score for you to measure relevance.

Generally speaking, if more than 0.8, it will be high relevant.

So, you can reply back to the user from this text or provide this text as the context for OpenAI to generate new response.

You will need to use the "Embedding Match and Completion" action to do so.

#4 What if none of the results are relevant?

It's possible that the "cool Kid" doesn't find anything that is relevant to the user's question.

Even in that case, we don't want to OpenAI to ask "internet" for a reply.

All the relevant data is saved in this "item" field.

You can actually display all these relevant reply in cards to your customer for reference.

#5 How to trigger Call to Action/Follow up intent?

There is one very important things that your support team needs to do.

You don't want to stop there when the user wants help or book a reservation, etc

You want to move along the conversation.

After the OpenAI detected the "intent" and replied according to the guidelines.

You might want to offer different ways to contact you when the user is looking for help.

And, you want to ask "do you want to book an appointment today?" when the user is asking "how can we make a reservation?"

That's very easy to do in the UChat OpenAI integration.

Simply, Save the OpenAI recognised intent, and then followed by a condition check, and redirect the user to the relevant flow.

What's Next

So, in this lesson, you learned about the power of OpenAI embedding.🚀

How you can really "harness" the power and use it in your own business.

It's very easy to do with UChat.

In fact, you will learn how to quickly set up a restaurant chatbot powered by OpenAI.

in 5 mins & 3 simple steps....☀️👍

Sound something you want to try? 🧑💻

Let's GO! 🚀

Step 1: Get a free OpenAI account & Create a UChat account with template installed automatically in Lesson #2

Step 2: Upload your embedding/training data, put your OpenAI API key in, and generate the embedding(this will be covered in lesson #3)

Step 3: You can already preview the chatbot & understand the design of the flow after lesson #3

If you want to test the chatbot you are going to build, click the button below 👇

(The above web chat is powered by UChat as well 👆)

Are you ready to launch your first chatbot powered by OpenAI?

Click here to get started!