Privacy Policy of UChat

At UChat Pty Ltd ("UChat", "we", "us"), we value the privacy and security of personal data as one of our highest priorities.

We process personal data for (1) our own purposes and (2) under the instructions of our customers who use the UChat platform ("Platform"). Customers upload and store certain information in the Platform, and we strictly adhere to their instructions, using the data solely to provide Platform services. For more information, refer to our Data Processing Addendum.

This Privacy Policy explains how we process the personal data of the following groups for our own purposes:

Our customers, their end users, and representatives,
Website users,
Newsletter subscribers,
Potential customers,
Our business partners and their representatives.

This Privacy Policy applies to information collected via the Platform, on our website www.uchat.com.au or other UChat-administered websites where this Privacy Policy is displayed, in our mobile applications, and from other sources.

If you have questions or suggestions regarding our privacy practices, please email us at ticket@uchat.com.au. For data access, deletion requests, or other rights as a data subject, you may also reach out to us using this email.

Table of Contents

How We Collect Personal Data
What Types of Personal Data We Process
For Which Purposes We Use Personal Data
How We Share Personal Data
Your Data Protection Rights & Choices
For How Long We Retain Personal Data
International Data Transfers
Children's Information
Security
Legal Basis for Processing Your Personal Data (EEA Visitors/Customers Only)
For California Residents
Changes to Our Privacy Policy
How to Contact Us

1. How We Collect Personal Data

We collect personal data depending on your interaction with UChat. These scenarios include:

When you use the UChat Platform:
We store all content you provide, including information about you as a customer or an end user of the Platform. Data may include information from integrations connected to the Platform (e.g., Facebook, Instagram). Additionally, when you request a signed DPA or similar documents, we collect data about you and your representatives.
When you contact us via email or chat:
If you email us or message us through chat, we may store the content of those communications, including attachments and your contact details.
When you submit forms or participate in events:
Information provided through forms on our website (e.g., contact forms, subscriptions, demo requests, event registration) is collected. If we collaborate with partners to host events, we may receive additional data from those partners.
When you use the website:
Cookies and other tracking technologies collect specific information about your activity on the website, which may qualify as personal data. Details about this are outlined in our Cookie Policy.
When you join UChat communities:
If you engage with our online communities (e.g., Facebook groups), we may access publicly visible data in your profile and comments you post. However, we do not copy or store this information in our systems.

2. What Types of Personal Data We Process

We collect and process the following types of personal data:

Customer Account Details:
Includes your name, email, account information, subscription status, linked accounts (e.g., Facebook, Instagram), location, and usage details.
Financial Information:
Includes payment information such as credit card details (last four digits) and subscription payment records.
Contact and Business Data:
Includes names, titles, companies, and other details provided for communication and collaboration purposes.
Messages and Forms:
Includes data from support requests, submitted forms, and direct communications.
Technical Data:
Automatically collected metadata such as IP addresses, browser types, and activity logs from Platform usage.
Cookies and Tracking:
Data collected via cookies and similar technologies on the website. Refer to our Cookie Policy for more information.
Customer Content:
Personal data that you upload into the Platform as a customer (e.g., end-user data, social media contacts, or prospective customer details). This is processed solely on your behalf.

3. For Which Purposes We Use Personal Data

We use your personal data for the following purposes:

To Operate the Platform:
- Manage customer accounts and respond to Platform-related support requests.
- Process billing and communicate critical updates, such as technical alerts.
To Provide the Platform:
- Process customer content on your behalf to deliver Platform features and integrations.
To Communicate and Inform You:
- Send updates about Platform features, marketing materials (where permitted), and event reminders.
To Comply with Legal Obligations:
- Ensure compliance with applicable laws, tax regulations, and audits.
For Security and Fraud Prevention:
- Detect and mitigate unauthorized access, fraud, and other malicious activity.

4. How We Share Personal Data

We do not sell personal data. Data sharing occurs under the following circumstances:

Service Providers:
We use third-party service providers (e.g., payment processors, cloud storage) to deliver Platform features.
Professional Advisors:
Includes lawyers, auditors, and consultants for legal and business purposes.
Linked Integrations:
Data shared with third-party tools that you connect to UChat (e.g., Facebook, Stripe).
Legal and Compliance:
Shared with law enforcement or government authorities when required.
Corporate Transactions:
Shared during mergers, acquisitions, or asset transfers.

5. Your Data Protection Rights & Choices

You have the following rights:

Access, update, or delete your personal data.
Object to certain data uses or request portability (for EEA/UK/Swiss residents).
Withdraw consent for processing (where applicable).

To exercise your rights, contact us at ticket@uchat.com.au.

6. How Long We Retain Personal Data

We retain personal data as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations. Some data may be stored longer to resolve disputes, enforce agreements, or prevent abuse.

7. International Data Transfers

Your personal data may be transferred to countries where we or our service providers operate. By using our Platform, you consent to such data transfers, even if data protection standards differ from your country of residence.

8. Children's Information

Our Platform is not intended for individuals under 18. We do not knowingly collect personal data from children. If we discover data collected from a minor, we will delete it promptly.

9. Security

We implement reasonable measures to protect your data from unauthorized access, disclosure, or loss. However, no method is completely secure, and we cannot guarantee absolute security. For more details, contact ticket@uchat.com.au.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in regulations or business practices. The latest version will always be available at www.uchat.com.au.

11. How to Contact Us

For privacy-related inquiries, you can reach us at:

Email: ticket@uchat.com.au
Address: Suite 6/6-8 Hamilton Pl, Mount Waverley VIC 3149

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