This powerful tool allows you to manage and track customer issues, requests, or tasks efficiently. With the Ticket List, you can create, update, and prioritize tickets, ensuring nothing falls through the cracks. Easily organize support workflows, assign team members, and keep track of progress all in one place.

This feature is designed to streamline your ticketing process and enhance collaboration, helping you provide faster and more organized responses to your customers.

We’ve added the ability to schedule WhatsApp template messages directly from live chat.

Agents can now plan and set specific times for sending template messages to users, allowing for better timing and automation of follow-ups.

This feature enhances customer communication by ensuring important messages are sent at the most appropriate moments, even when agents are not actively engaged.

We've introduced a Collaborator feature that allows multiple team members to work together on a single live chat conversation.

This feature can be enabled in the Workspace Settings under the Settings tab. Agents can now easily add or remove collaborators (up to 5) in live chat, providing more flexibility in managing complex conversations that require input from multiple agents.

Additionally, new actions—Add Collaborator and Remove Collaborator—have been added to the flow builder, allowing bots to automate collaboration by assigning or removing agents as collaborators.

Collaborators will have the same view as assigned agents, ensuring smooth coordination.

A new option has been added to the dropdown menu when viewing Bot User profiles: Merge Bot User.

This feature allows agents to manually merge Bot User profiles, consolidating data from multiple profiles into one for streamlined management and efficient handling of bot interactions.

All relevant data from the secondary user will be transferred to the primary user, with options to either keep or delete the secondary user after the merge.

Agents can now schedule messages directly in live chat, allowing for flexible timing options such as 5 minutes, 10 minutes, 1 hour, or even up to 24 hours, with a custom time option available as well.

This feature enhances efficiency by enabling agents to plan follow-up messages or send time-sensitive communications without needing to be live. To use, simply type your message, click the schedule icon, select the desired time, and you're all set.

This addition makes managing conversations easier and ensures timely responses for improved customer interactions.

P.S: Schedule WhatsApp template message is supported as well.

We’ve introduced detailed reports on subscribers, including conversation status, unassigned chats, unsubscribed users, and opt-in preferences (SMS or email).

Now you can track key performance indicators (KPIs) by source category to gain deeper insights. To access this feature, ensure that "Conversation Mode" is enabled in your workspace settings for comprehensive tracking and analysis.

Automatic Blacklist Addition: When users send "STOP" via the SMS channel, their phone number is automatically added to the blacklist, ensuring no further messages are sent to them.

Opt-in Removal from Blacklist: Users can rejoin the communication list by sending "START," which removes their phone number from the blacklist.

"Matched with Blacklist" Trigger: Utilize this trigger to engage users from different numbers when their phone number matches the blacklist.

Partners can now customize the live chat UI with the new Live Chat Theme add-on.

Adjust the colors and design elements to match your brand and create a more personalized experience for your users.

This update provides reports on assigned and resolved conversations, agent response times, and resolution durations. Gain insights into your team's performance and improve efficiency. For more information, check our help documents!

We are excited to announce the integration of the Coze AI chatbot into our platform. This powerful AI agent enhances your chatbot's capabilities, offering more dynamic interactions. To learn more about Coze and its features, visit Coze.com. Elevate your customer engagement with this innovative integration!

We are excited to announce new analytics features for WhatsApp Cloud users. WhatsApp Template Message Analytics provides insights into cost, delivery status, and engagement metrics for each message, while WhatsApp Conversation Analytics offers data on message interactions, costs, and template types used. Access these settings under Content -> WhatsApp Conversations in your UChat dashboard. These enhancements enable better optimization and engagement strategies for your WhatsApp communications!

This feature allows users to log into both their platforms and UChat simultaneously, eliminating the need for separate logins. This add-on is perfect for integrating UChat into your own platform, ensuring users are signed in directly from your system.

If you have multiple chatbots, this feature provides a centralized location to access and manage contacts effortlessly. You can create custom filters to segment users and save these segments for future use. This enhancement streamlines user management, making it easier to engage with your audience across various chatbots!

This enhancement enables direct access to external platforms, such as your CRM, right within the live chat interface. Live chat agents can now easily manage and update data in systems not integrated with UChat. This feature streamlines workflows by linking third-party platforms directly in the live chat, improving efficiency and enhancing user experience!

This new capability allows you to collect form information directly within WhatsApp, eliminating the need to navigate away from the platform. Once a user submits the form, the information becomes immediately accessible, streamlining your data collection process and enhancing user interaction. Try out WhatsApp Flows and experience a more integrated way to engage with your customers!

This enhancement allows you to easily leverage OpenAI's capabilities within your chatbot, enabling more dynamic and intelligent interactions. Enhance your user experience and provide more engaging conversations with the power of OpenAI at your fingertips!

 With this feature, you can customize which functionalities each team member can access, providing greater control and security within your workspace. Tailor the user experience to fit your team's needs and ensure that everyone has the appropriate level of access to the features that matter most.

This cutting-edge AI enhances your chatbot's functionality, providing more dynamic and intelligent interactions. Elevate your customer engagement and streamline communications with the power of Claude AI!

You can now enable or disable any of UChat's offerings, such as multiple channels, various integrations, and specific settings. This flexibility allows you to tailor your plans to meet your customers' unique needs, providing a more customized experience and offering truly flexible pricing options. Empower your clients with the features they need while optimizing your service offerings!

This advanced AI boosts your chatbot's intelligence, providing more dynamic and responsive interactions. Elevate your customer engagement and streamline communications with the power of Gemini AI!

Say goodbye to switching between platforms like Slack—now, your team can engage in internal chats without leaving the workspace. This feature enhances collaboration and boosts efficiency by keeping all communications in one place. For a quick overview, check out our video walkthrough. With Agent Group Chats, your team can streamline discussions and improve overall productivity.

With the Mapbox integration, you can leverage advanced mapping features for your applications. Additionally, the Google Maps integration allows you to easily connect to your account by simply inserting your API key. These enhancements provide you with robust location services, enabling you to enhance user experiences and streamline navigation in your projects.

This new role allows you to invite team members into your workspace with enhanced capabilities. Similar to the Live Chat Agent role, supervisors can view analytics, access all conversations, and reassign agents as needed. This update empowers your team to manage live chat interactions more effectively, ensuring a seamless customer experience.

We are pleased to announce the addition of two new datastores: MySQL and PostgreSQL. With these integrations, you can easily save and read data from these robust databases. This enhancement provides greater flexibility and efficiency in managing your data, allowing for improved performance and scalability in your applications.

With custom events, you can track specific interactions and conversions, while custom reports allow you to pull data from various sources for a comprehensive understanding of your chatbot's performance. This enhancement provides deeper insights into your chatbot's effectiveness, helping you optimize and improve your customer engagement strategies.

We are pleased to introduce the Google My Business API integration under the advanced actions of your flow builder. This powerful update allows you to manage reviews effortlessly.

We are excited to announce a new feature that enables two-way email syncing using SendGrid. Now, users can not only send emails but also receive and reply to them directly from the live chat inbox. This enhancement provides a more comprehensive communication experience, allowing for seamless email interactions within the live chat interface. Previously, users could only send emails, but now, with this update, managing email conversations has never been easier.

We are thrilled to announce that our new Single Sign-On (SSO) feature is now live for all accounts. SSO simplifies user management by allowing users to log in with their Google or Facebook accounts, providing a seamless and unified experience across different channels. This enhancement consolidates user interactions in our omni-channel environment, making it easier for users to identify themselves and access services effortlessly.

We are excited to announce the addition of a new SMS provider, Telnyx, to our platform. This update comes in response to user requests and aims to enhance your messaging capabilities. With Telnyx, you can now enjoy reliable and efficient SMS services to better reach and engage your audience.

We are pleased to announce the addition of "GOD" mode for our white-label partners. Partner admins can now log in and edit client workspace bots directly from the backend, allowing them to resolve issues, explain features, and provide better support. With a detailed audit log, this feature ensures security while offering unparalleled convenience. This update empowers our partners to assist their clients more effectively, making collaboration seamless and efficient.

We are excited to announce a new update to our Shopify integration that enhances your ability to recover abandoned carts. Now, when a customer leaves items in their cart, you can easily send reminders through WhatsApp, SMS, or email channels. This powerful feature helps you re-engage customers and boost conversions by reminding them of the products they left behind.

We are excited to announce the addition of the Telemarketing Timezone feature within our SMS channel. This new section ensures your telemarketing efforts adhere to US privacy laws, keeping your campaigns compliant by aligning with designated telemarketing hours. Whether sending SMS messages or making phone calls, you can now easily manage and respect time zones to maintain compliance and improve customer interactions.

We have completely rebuilt the intent system and provided it in a well-deserved place in the chatbot automation section.

With this update, you will be able to easy integration UChat(chatbot platform) with any other live chat platform.

Customer customer's conversation will be forward to this live chat webhook when the bot is paused.

We have released the much-requested master template feature which has an auto-update feature to update all installed templates when changes are being made to the master template

With the GTM integration, you will be able to track conversion event inside of the web chat channel.

This new feature allows you detect the intent of the user and automatically capture any data as parameters very easily with openAI

UChat introduced Shopify Triggers like abandon cart, order created, order cancelled, order fulfilled, order paid, etc

With UChat, you can set up ChatGPT integration to complete the conversations across all the 16+ channel we support.

With UChat, you can directly link with your Facebook Instant Form Ads, and trigger the SMS, WhatsApp or Voice IVRs to the leads.

With this update, you can set up automation to your Facebook Groups & reply Facebook comments using openAI.

Native openAI Integration allow you to use "Embeddings" & ChatGPT to build a smart & relevant conversations for your business.

Also speech to text, image generation &whisper actions are supported as well.

We take the GoHighLevel integration to the next level by introducing our own white-label brand - AirChatty CRM.

Using UChat + Airchatty CRM = 90% of your digital marketing needs.

With this new feature, You can set up a simple CRM/Pipeline management right inside of UChat.

With this new feature, UChat partners can get access to their client's workspace from the backend.

Providing customer support will be much easier!

With this new feature, if you are using Stripe, UChat automate the whole billing automation including purchase, cancellation, downgrade/upgrade automatically for our partners!

UChat introduced deep integration with Go High Level, the All-in-one sales & marketing platform.

Starting today, our platform now fully supports RTL languages, including Hebrew!

First platform to introduce to automatically detect the intent of the Facebook post comments and generate a relevant A.I reply.

With the whatsApp product catalog message, you will be able to build a native ecommerce experience with UChat.

UChat officially released Our new web chat in the omni channel. Our web chat support 4 display styles, which you can add as a website widget & embed on the page. Also it supports all the message types messenger has.

UChat open beta test for our coming web chat. The official release will be Sep 2022. Our new web chat will have 4 display styles, which you can add as a website widget & embed on the page. It’s a flexible and powerful combination of our visual flow builder.

UChat integrates with popular live chat platforms like Freshchat, Intercom, Drift, Front, and Jivo Chat for live chat support if the chatbot & A.I won’t be able to help.

You can use Intercom for live chat support or build your own web chat automation in the Intercom channel.

You can use Jivo Chat for live chat support or build your own web chat automation in the Jivo Chat channel.

Now you can build your WhatsApp chatbot with Facebook Cloud API, Free 1000 session messages EVERY MONTH!

UChat support multiple languages, also you can help to translate and bring UChat to more audience & countries.

UChat has specifically designed the partner plan for digital marketing agencies. With the full white label opportunities, custom plan/pricing, sell at your own pricing & keep 100% of the profit. It’s just PERFECT!

UChat introduced V.K as the new channel. You can build chatbot automation easily with our visual flow builder.

UChat offers a non-UChat branded mobile app for our partner to use for FREE. All features included. Plus, partners have the chance to white label the mobile app under their own brand.

With the UChat mobile app, you can receive push notifications, and stay connected with your customers right on your phone. Always in touch no matter which channel they are coming from.

UChat started focusing to provide more educational content with our new website. New templates & training courses are added regularly. You will be able to learn and grow with our platform.

With product catalogue messages, you can build a native WhatsApp user experience with UChat, easy checkout with Stripe, Paypal or your local payment gateway.

UChat introducing 51+ new onboarding video courses. If you are new to UChat, you can easily start with these training videos.

UChat introduced Viber as the new channel. You can build chatbot automation easily with our visual flow builder.

UChat introduced line as the new channel. You can build chatbot automation easily with our visual flow builder.

You can sync the WhatsApp template message to UChat, and send the user template if they are out of the 24-hour window!

UChat allow you to publish template, and also have different level of permission control(publishable, editable,viewable), also you can generate one time intall link through our template API.

Now you can easily send beautifully designed emails from any of the channels. Plus you can use the email flow builder to drag & drop, also customize the email with value from chatbot.

UChat introduces the mini app 2.0, now you can build integration with 3rd through our visually flow builder. Anyone can build a mini app(you don’t have to be a developer) with UChat.

UChat introduced the Telegram channel, you can build chatbot automation in telegram without coding.

With Inbound webhook, you can easily connect UChat with other 3rd party systems and start the automation. It’s available to every channel.

It takes us 7 days to add Instagram as the new channel when Meta makes the Instagram API available to everyone. That is how fast we implement things!

We launch our first campaign to share UChat with the world. We get HUGE success with our first launch. The users are LOVING our platform.

UChat is one of the first platforms that introduce Google Business Messenger in our platform. You can easily reach Google organic traffic & Google map local traffic with UChat.

UChat introduced the We Chat channel, you can build chatbot automation in We Chat without coding. You can reach more audiences from China(mainland or overseas).

UChat introduced the Slack channel, you can build chatbot automation in Slack without coding.

UChat introduced the SMS channel, you can build chatbot automation in SMS without coding.

UChat introduced the Voice channel, you can build your virtual voice assistant, and also easy to transfer the phone call, leave a voice message, and even take payment inside of a phone call.

UChat introduced the messenger channel, you can build chatbot automation in messenger without coding.

UChat started with the vision that not only everyone can build automation without coding. But we bring in more developer-focused features like External requests; JSON variables; JSON operation, and Javascript right inside of our flow builder.

UChat enables you to build your chatbot visually with our flow builder, so you can easily send different types of messages, and take the user input, and also easy integration with 3rd party system.