Mar 29, 2025
Marketing
,
Full-time
,
Remote
Customer Support Specialist
UChat is seeking a dedicated and knowledgeable Customer Support Specialist to provide exceptional support to our users. This full-time role requires an advanced understanding of the UChat platform and familiarity with REST APIs and JavaScript. Coding experience is highly beneficial.
You will play a crucial role in assisting customers, resolving issues efficiently, and enhancing our knowledge base to ensure optimal user satisfaction.
What you will do
Respond promptly to customer inquiries via ticket system and live chat support.
Maintain and regularly update our knowledge base documentation.
Troubleshoot customer issues related to UChat platform functionalities and integrations.
Collaborate with the development and product teams to escalate and resolve complex issues.
Continuously learn and stay updated on platform updates, integrations, and new features.
What we're looking for
Advanced user experience with the UChat platform.
Familiarity with REST APIs and basic JavaScript skills.
Coding or technical knowledge is a significant plus.
Strong communication skills, both written and verbal.
Ability to manage multiple tasks effectively and independently.
Flexible, motivated, and able to work remotely, six days per week.
What we offer
Flexible, remote working environment.
Competitive salary.
Professional development opportunities.
Supportive team culture dedicated to innovation and customer satisfaction.
Potential for growth within a rapidly expanding SaaS company.