Ticket Center: Unified Support Management

In ​October 2024, UChat transformed ​support operations with:

🎫 ​Key Features:


✔ ​Chat-to-Ticket Conversion: One-click creation from any conversation
✔ ​Smart Prioritization: Auto-urgent tagging for keywords like "broken" or "urgent"
✔ ​Team Assignment: Drag-and-drop tickets to agents/specialists
✔ ​SLA Tracking: Visual countdowns for response deadlines