UChat Conversation Intelligence: Team Performance Insights

In ​July 2024, UChat launched ​Enterprise-Grade Conversation Analytics:

📊 ​Key Metrics Tracked：


✔ ​First Response Time: Compare agents/channels
✔ ​Resolution Duration: Identify training opportunities
✔ ​SLA Compliance: Alert for overdue conversations
✔ ​CSAT Correlation: Link speed to satisfaction scores