UChat + SendGrid: True Two-Way Email in Chat

In ​October 2023, UChat closed the ​email-chat divide with ​SendGrid Deep Integration:

✉️ ​Key Features:


✔ ​Inbound/Outbound Sync: Full email threads in UChat’s unified inbox
✔ ​Smart Routing: Auto-convert emails to chat tickets (and vice versa)
✔ ​Attachment Support: View PDFs/images without leaving chat
✔ ​SLA Tracking: Monitor email response times alongside chats