UChat Supervisor Role: Advanced Team Oversight

In ​January 2024, UChat introduced ​granular team management with the ​Supervisor Role:

👔 ​Key Capabilities:

✔ ​Omnichannel Visibility: Monitor all live chats (WhatsApp, Web Chat, etc.)
✔ ​Agent Reassignment: Transfer conversations with context
✔ ​Performance Analytics: Track response times, CSAT, and resolution rates
✔ ​SLA Enforcement: Set alerts for overdue tickets