UChat Goes Voice

Overview

In September 2020, UChat broke new ground by launching its ​Voice Channel, transforming ordinary phone systems into intelligent virtual agents. Now businesses could:

🚀 Key Features:
✔ Build IVR systems in minutes with drag-and-drop
✔ Process payments securely during calls
✔ Seamlessly transfer calls to human agents
✔ Capture voice messages 24/7
✔ Integrate with existing CRM and tools

💡 Real-World Impact:

• 24/7 customer service without staffing costs

• 50% faster call resolution times

• 30% reduction in missed calls

• PCI-compliant payment processing

"We automated 80% of our call center queries overnight" - Early Adopter Testimonial