Set up a win back automation
If the user downgrades to a free plan for whatever reason, it's time for you to set up a "Win back" automation.
You can ask questions about why they are cancelling the subscription, or offer a zoom call to help them on a particular topic.
Also, you can offer discounts to get them back to your paying customers.
Connect with other chatbot marketers, share and get help from the community.
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