UChat Official

Introduction

In today's digital landscape, understanding user interactions through custom events is crucial for optimizing engagement and measuring success.

This guide provides a detailed exploration of how to access, interpret, and customize custom event analytics within a platform.

Whether you're a seasoned analyst or a newcomer, mastering these tools enables you to extract meaningful insights and tailor your data reports effectively.

Navigating to Custom Event Analytics

Once you've unlocked the custom event feature, the next step is to delve into the analytics to gain actionable insights. There are two primary pathways to access detailed custom event data:

1. From Content Section

  • Step 1: Go to your Content tab.

  • Step 2: Select the specific content that relates to your custom event.

  • Step 3: Click on the Analytics tab within this content.

This method allows you to view event-specific analytics directly associated with particular content pieces.

2. From the Main Analytics Dashboard

  • Step 1: Navigate to the Analytics tab located on the left sidebar.

  • Step 2: Click on Custom Events.

  • Step 3: Here, you'll see an overview of all your custom events.

This approach offers a broader view of all custom events across your platform, providing a comprehensive snapshot of user interactions.

Understanding the Custom Event Overview

Once inside the Custom Events section, you'll encounter several key components:

Component

Description

Event Count (Last 7 Days)

Displays total number of occurrences within the past week.

Refresh Button

Updates the data to reflect the most recent activity.

Event List

Shows all custom events, e.g., "Sales Event," with individual metrics.

Detailed Reports

Provides in-depth analytics for each specific event.

Example: Viewing a Specific Event

Suppose you select the "Sales Event":

  • You'll see an overview similar to the content section's report.

  • The data includes total events, trend lines, and user engagement metrics.

Customizing Your Analytics View

To tailor your insights, the platform offers several customization options:

1. Adjust Time Intervals

You can modify the reporting period to suit your analysis needs:

Preset Options

Description

Last 7 Days

Weekly overview.

4 Weeks

Monthly insights.

3 Months

Quarterly data.

6 Months

Half-year analysis.

12 Months

Yearly trends.

Custom Input

Define specific start and end dates.

Example: To analyze seasonal trends, select a custom date range.

2. Change Chart Layouts

Charts can be customized for better visualization:

  • Chart Types:

    • Line Chart (default)

    • Bar Chart

    • Stacked Bar Chart

  • Layout Adjustments:

Icon

Function

Bar Chart Icon

Switch to bar visualization.

Stacking Icon

Enable stacking for comparative analysis.

Example: Using stacking mode helps compare multiple metrics within the same timeframe.

3. Zoom and Focus

  • Clicking on certain icons allows zooming in on specific data segments.

  • This feature helps identify peaks and troughs in user activity.

Exporting and Building Custom Reports

Data export options enable further analysis or presentation:

Format

Description

SVG

Vector graphic, ideal for high-quality visuals.

PNG

Raster image, suitable for quick sharing.

CSV

Raw data, perfect for spreadsheet analysis.

How to Export

  • Click on the dropdown menu (hamburger icon).

  • Select your preferred format.

  • Download the file for offline review or integration into reports.

Tip: Use CSV exports to build custom analytics reports tailored to specific events or periods.

Accessing Specific Custom Event Reports

You can access detailed reports for individual custom events via two main routes:

1. Through the Analytics Dashboard

  • Navigate to Custom Events.

  • Select the specific event (e.g., "Sales Event").

  • View the detailed analytics for that event.

2. Via Content Tab

  • Go to the Content section.

  • Click on the Analytics icon associated with the content linked to the event.

  • A new window opens, displaying the same detailed report.

This flexibility allows you to quickly switch between content-specific and overall event analytics.

Summary of Key Features

  • Multiple access points for custom event analytics.

  • Flexible time interval adjustments for trend analysis.

  • Chart customization for clearer data visualization.

  • Export options for report creation and sharing.

  • Detailed event-specific reports for granular insights.

Practical Applications and Benefits

Understanding and utilizing custom event analytics offers numerous advantages:

  • Identify user engagement patterns over different periods.

  • Optimize content and campaigns based on real-time data.

  • Track conversion funnels effectively.

  • Personalize user experiences by analyzing specific interactions.

  • Make data-driven decisions to improve overall platform performance.

Final Thoughts

Mastering custom event analytics empowers you to transform raw data into strategic insights. By navigating through the platform's flexible tools—adjusting timeframes, customizing visualizations, and exporting data—you can craft comprehensive reports tailored to your unique needs. As you become more familiar with these features, you'll unlock deeper understanding of user behavior, enabling smarter, more targeted growth strategies.