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Introduction
In this update, we explore an innovative feature within the AI agent called "Auto Suggestion".
Designed exclusively for the webchat channel, this feature aims to enhance user interaction by providing quick, relevant follow-up questions.
By integrating auto-suggestions, the AI agent can streamline conversations, making interactions more efficient and user-friendly. This summary delves into the functionality, setup, and practical application of the Auto Suggestion feature, offering a comprehensive overview for users and developers alike.
Overview of Auto Suggestion
Auto Suggestion is a new capability that allows the AI agent to generate and display follow-up questions as quick reply options during a chat session. These suggestions are contextually relevant, based on the user's initial query, and are designed to reduce typing effort while improving the overall conversational experience.
Key Points:
Availability: Exclusive to the webchat channel.
Purpose: To provide quick reply options that serve as follow-up questions.
Benefit: Enhances user engagement and efficiency by minimizing manual input.
How Auto Suggestion Works
The feature operates within the Flow Builder, specifically in the AI agent node. When enabled, it automatically generates follow-up questions based on the user's input and optional business data.
Setup Process:
Access the Flow Builder.
Select the AI agent node.
Enable the Auto Suggestion feature.
Choose between two options:
Option | Description | Use Case |
|---|---|---|
Auto Suggestion Based on User Question | Generates follow-up questions solely from the user's initial query. | Example: User asks, "What time does the event start?" Follow-up suggestions relate directly to event timing. |
Include Skills and Service Information | Incorporates business info and skill sets into suggestions for more detailed follow-ups. | Example: If business info is added, suggestions can include "What services do you offer?" or "Where is your location?" |
Practical Example:
User asks: "What time does the event start?"
AI responds with: "The event starts at 6 PM."
Follow-up suggestions appear, such as:
"Where is the event located?"
"Is there parking available?"
Visual Demonstration on Web Chat
When previewing the chat:
The user initiates conversation with: "Hello, how can I help you today?"
The AI responds with quick reply suggestions based on previous interactions or context.
These suggestions are clickable, allowing users to select relevant follow-up questions instantly.
Example:
User Input | AI Response with Suggestions |
|---|---|
"Describe the image" | Suggestions like "What is in the image?", "Can you analyze the image?" appear as quick reply buttons. |
This setup improves user experience by offering contextually relevant options, reducing the need for manual typing, and guiding the conversation naturally.
Benefits of Auto Suggestion
Enhanced User Experience: Users receive immediate, relevant options to continue the conversation.
Increased Efficiency: Reduces typing effort and response time.
Better Data Utilization: Incorporates business info and skill sets for more tailored suggestions.
Streamlined Conversations: Guides users toward desired outcomes more effectively.
Implementation Tips:
Enable the feature in the Flow Builder.
Select the appropriate suggestion mode based on your needs.
Regularly update business info and skills to improve suggestion relevance.
Test the feature thoroughly in the webchat preview.
Troubleshooting and Support
If issues arise:
Submit a support ticket for assistance.
Ensure the feature is enabled correctly within the AI agent node.
Verify that business info and skills are properly configured for more detailed suggestions.
Summary Table: Auto Suggestion Features
Feature | Description | Advantages |
|---|---|---|
Contextual Follow-ups | Generates questions based on user input | Improves relevance and engagement |
Business Data Integration | Uses business info for detailed suggestions | Provides tailored responses |
Clickable Quick Replies | Users select suggestions instead of typing | Saves time and effort |
Webchat Only | Available exclusively on webchat | Focused implementation for better control |
Final Thoughts
The Auto Suggestion feature represents a significant step toward more intelligent and user-centric chatbots. By offering context-aware follow-up questions, it simplifies interactions, making conversations more natural and efficient. This feature is especially valuable for businesses seeking to enhance customer support, streamline inquiries, and provide quick access to information.
In summary:
Enable Auto Suggestions in your Flow Builder.
Choose between basic or enhanced suggestions.
Regularly update your business info for optimal results.
Test thoroughly to ensure suggestions are relevant and helpful.
Closing
We encourage users and developers to try out the Auto Suggestion feature and explore its potential to transform chat interactions. For any questions or issues, don't hesitate to reach out for support.
Embrace this innovative tool to deliver smarter, faster, and more engaging conversations.