Introduction

In this update, we explore the new Advanced Mode feature introduced for managing AI agent responses.

This enhancement provides users with greater control and customization over how AI replies are generated, formatted, and presented.

It aims to improve readability, engagement, and versatility in AI interactions, making it a valuable tool for developers and users seeking a more tailored AI experience.

Key Features and Functionalities

1. Enabling Advanced Mode

• To activate, navigate to AI Agents section.

• Scroll to the bottom of the agent settings.

• Locate the Advanced Mode toggle and enable it.

• Once activated, additional options become available, notably the Trigger Workflow feature.

2. Trigger Workflow for Custom Formatting

• When Advanced Mode is enabled, a workflow can be triggered after the AI generates a reply.

• This workflow allows for post-processing of the AI's response, offering extensive customization.

3. Manipulating AI Replies

• Use the system field called Lost AI Agent Reply to access the latest AI response.

• This allows for dynamic formatting based on the reply content.

• Users can modify, enhance, or reformat responses before they are sent to the end-user.

4. Benefits of Advanced Mode

• Enhanced readability: Break down complex responses.

• Increased engagement: Add emojis, images, or videos.

• Greater control: Customize responses to fit specific branding or user experience goals.

• Flexibility: Adapt responses dynamically based on context or user input.

5. Practical Use Cases

• Customer support: Format responses for clarity and professionalism.

• Educational bots: Add images or videos to explain concepts.

• Marketing: Incorporate emojis and media to make responses more appealing.

• Content management: Split lengthy responses into sections for easier consumption.

Important Considerations

• Compatibility with Webchat Suggestions:
  Enabling Advanced Mode disables the auto-suggestions feature in the Webchat channel.

  • This is because formatting responses may interfere with the suggestion system.

  • Users must choose between Advanced Mode and Auto Suggestions; both cannot be used simultaneously.

• Implementation Limitations:

  • The workflow is triggered after the AI reply is generated.

  • Formatting is manual and requires setup within the workflow.

• Technical Requirements:

  • Familiarity with workflow creation and system fields is recommended.

  • Users should test different formatting options to optimize responses.

How to Use the Advanced Mode Effectively

• Step-by-step guide:

  1. Navigate to AI Agents.

  2. Enable Advanced Mode.

  3. Scroll down to Workflow Trigger.

  4. Use the Lost AI Agent Reply system field to access the latest response.

  5. Apply desired formatting or media insertion.

  6. Save and test the agent responses.

• Best practices:

  • Keep responses concise and clear.

  • Use media sparingly to avoid overwhelming users.

  • Test formatting across different devices and channels.

  • Document workflows for team collaboration.

Summary Table: Features at a Glance

Final Thoughts

The Advanced Mode for AI agents marks a significant step toward personalized and manageable AI interactions. By allowing users to format, split, and enrich responses dynamically, it opens up new possibilities for creating more engaging, clear, and media-rich conversations. However, users should be mindful of the trade-off with auto-suggestions, choosing the best setup for their specific needs.

Summary

We encourage everyone to try out this new feature and explore its full potential. Whether you're enhancing customer support, creating educational content, or designing engaging chatbots, the Advanced Mode offers powerful tools to elevate your AI interactions. If you encounter any issues or have questions, don't hesitate to submit a ticket for support.