Introduction

In this detailed summary, we explore the dedicated support mechanisms offered by the platform, focusing on how partners can provide exceptional support to their clients and how the platform supports its partners.


This overview covers custom support options, dashboard management, audit logs, and partner-specific support services.

The goal is to provide a clear, structured understanding of the support ecosystem, emphasizing features, functionalities, and best practices to optimize user experience and operational efficiency.

Support for Clients: Custom Support & Tools

1. Custom Support via Dashboard

Key Features:

• Support Email Integration:

  • Located under Weather Label Settings in the dashboard.

  • Partners input their support email, which becomes the contact point for client inquiries.

  • When clients select "Email Us" from the top-right dropdown, email tickets are sent directly to this address.
    
    

• Custom Menus & Navigation Links:

  • Partners can modify menus such as Feature Requests, Documentation, and Community.

  • These links can be customized with your own URLs, providing tailored navigation paths for clients.
    
    

• Web Chat Support:

  • Enabled via Partner Settings, allowing live chat support through a widget on the partner’s custom domain.

  • Clients can click the chat widget at the bottom right of their workspace to initiate real-time conversations.

2. Dashboard Management & God Mode

Capabilities:

Usage Tips:

• Use impersonation for troubleshooting or supporting clients without needing their credentials.

• Manage multiple workspaces efficiently with search filters and overview dashboards.

Audit Logs: Tracking & Transparency

1. Partner-Level Audit Logs

• Accessible via White Label Settings > Workspaces > Logs.

• Features:

  • View all actions performed within each workspace.

  • Search logs by user, action type, or subject.

  • Track activities such as logins, updates, deletions, and billing changes.

2. Workspace-Level Audit Logs

• Available within each workspace under Settings > Audit Logs.

• Details include:

  • User activity logs.

  • Changes to configurations.

  • User management actions.

  • Billing updates and bot user modifications.

Purpose:
Audit logs provide transparency, security, and traceability, essential for troubleshooting and compliance.

Support for Partners: Dedicated Assistance & Custom Development

1. Live Chat & Discord Support

• 24/7 Live Support:

  • Partners gain access to a dedicated Discord server upon subscribing to the partner plan.

  • Features include discussions, feature requests, and support tickets.
    
    

• Support Tickets & Feature Requests:

  • Submit via Discord or through the support portal.

  • Facilitates quick resolution and feature prioritization.

2. Free Consultation & Custom Development

• Booking a Call:

  • Partners receive a link in their initial email to schedule a free consultation.

  • One-on-one sessions help clarify doubts, plan integrations, or troubleshoot issues.
    
    

• Custom Development Services:

  • For features not currently available, partners can request custom paid development.

  • The platform provides cost estimates and timelines based on requirements.

  • Examples include advanced user permissions, single sign-on (SSO), custom APIs, and IP whitelisting.

3. Custom Add-Ons & Feature Requests

Examples of Partner-Requested Features:

Note:
All custom add-ons are developed upon request, ensuring the platform evolves according to partner needs.

Best Practices & Recommendations

• Leverage Dashboard Features:

  • Use support email and custom menus to streamline client inquiries.

  • Enable web chat support for immediate assistance.
    
    

• Utilize God Mode & Impersonation:

  • Troubleshoot client issues efficiently without needing their credentials.

  • Review logs to diagnose problems proactively.
    
    

• Maintain Transparency with Audit Logs:

  • Regularly review logs for suspicious activities or errors.

  • Use logs to improve support quality and security.
    
    

• Engage with Partner Support:

  • Join the Discord community for real-time assistance.

  • Book consultations for strategic planning or complex issues.
    
    

• Request Custom Features:

  • Prioritize features that enhance your service offering.

  • Collaborate with the platform’s development team for tailored solutions.

Conclusion

Effective support is vital for maintaining client satisfaction and operational excellence.


The platform provides a robust suite of tools for partners to manage client interactions, monitor activities, and customize features to meet specific needs.


By leveraging dashboard controls, audit logs, and dedicated partner support, you can ensure a seamless experience for your clients while maintaining full control over your operations.