This video tutorial introduces the webchat widget course, demonstrating how to customize the widget to match your branding and install it on your website. It guides users through accessing the widget via the omni channel, activating or deactivating it, and editing its settings for full customization.

This video explains how to customize the content section of a web chat widget, including options for chat bubbles, headers, welcome messages, out-of-office replies, and chat forms, allowing users to personalize their chatbot's appearance and functionality.

The video explains how to customize a web chat widget, including language settings, notification sounds, feature options like emoji and attachment uploads, chat window behaviors, mobile continuation, and domain whitelisting for proper display.

The video explains how to set up and customize a pre-chat form in the webchat. It covers enabling the form, adjusting form fields (such as text, email, phone, date, and choices), setting placeholders, hints, required fields, and layout options. It also discusses adding a start message, capturing user input, and saving essential data to custom fields before the user begins chatting.

The video provides a tutorial on customizing the appearance of a webchat widget, including options for themes, fonts, colors, and the start chat button. It explains how to select different themes such as standard, flat, Facebook, WhatsApp, and WeChat, and how to adjust fonts and colors for various sections of the widget. The video also covers customizing the header background, body background, and the shape of the start chat button with options for rounded corners or circles.

This video demonstrates how to install webchat widgets on websites using different methods, including adding scripts to headers or specific pages, and customizing widget styles and placement such as floating models, embedded windows, or pop-ups. It also briefly mentions how to trigger different chat flows for various use cases.

The video explains how to trigger different chatbot flows using webchat widget URLs with custom parameters and payloads. It covers creating multiple flows, setting default starting flows, and passing custom data points (payloads) to store user information like traffic source, enabling more personalized interactions.

This video demonstrates various styles of embedding web chat widgets on websites, including inline embeds, pop-up modals, full-page integrations, and floating models. It explains how to set up each type using scripts and custom elements, allowing website owners to customize the chat widget's appearance and placement to enhance user engagement.

The video explains how to format text in a web chat channel using markdown-like syntax. It covers how to create bold, italic, bold-italic, and strikethrough text by using specific symbols such as asterisks, underscores, and tilde-like characters, emphasizing the importance of no spaces between symbols and text for proper formatting.

This video tutorial explains how to embed a web chat widget on any webpage. It covers steps such as listing the domain, installing the embed script, matching embed IDs, customizing the chat appearance, and triggering different chat flows on specific pages using URL parameters.

This video explains a simple trick to open a web chat in full page mode by adding "style=full" to the URL. Normally, the chat appears as a floating icon, but with this method, it opens directly in full page mode for a better user experience.

This video explains an advanced feature for web chat integration, allowing users to pass customer information and custom parameters directly into the chat widget. It covers how to dynamically update user data, use scripts to send user details like name, email, and profile image, and add extra custom fields. The tutorial emphasizes the importance of matching parameter names and managing user identification through unique IDs and cookies.

This video explains how to use the new custom user ID feature in the web chat widget of Omni Channel. It demonstrates how to pass user details from an external website into the chatbot, enabling a personalized experience for logged-in users versus guest users. The process involves configuring the widget, generating a hash for security, and passing user data through JavaScript.

This video explains how to set up and use Google Tag Manager integration with a web chat widget. It covers tracking chat engagement events, creating triggers and tags in Google Tag Manager, and sending data to platforms like Google Analytics, Facebook, and Google Ads. The tutorial also discusses sending conversion events from the chat, verifying setup, and future plans for linking chatbot data with Google Analytics 4.

This video explains how to track web chat conversions in Google Analytics 4 by sending conversion events from the chat widget, attributing them to the original traffic source, and using measurement protocol with client ID and session ID for accurate user journey analysis.