Introduction

This transcript details a step-by-step process of testing an automated chatbot system integrated with social media platforms, specifically focusing on triggering responses based on user comments. The goal is to verify the seamless operation of the chatbot, from comment detection to user engagement and conversion, emphasizing the ease of turning social interactions into tangible results.

Testing Procedure and Observations

Initial Setup:

• Created a common trigger for comments containing specific keywords.

• Ensured no bot users were initially present, confirming the system's readiness.

• Enabled phone preview to simulate real user interaction from a personal device.

Commenting and Trigger Activation:

• From a personal phone profile, a comment with the keyword "sill" (intended as "seal") was posted on the target post.

• The system detected the comment and activated the chatbot response immediately.

Chatbot Response:

• The bot replied with a direct message (DM):
  "Awesome, just sent you a DM. Check your inbox."

• The DM contained a call-to-action (CTA):
  "Press the button below to claim the 50% off."

User Interaction with the CTA:

• The user clicked "Accept" and was directed to a website link (Google in this case).

• The "Shop Now" button redirected to the specified URL, demonstrating seamless transition from social media comment to website.

Key Features Demonstrated

Highlights:

• The system successfully identified the comment and responded automatically.

• The DM included a personalized message with a coupon offer.

• The call-to-action button effectively directed users to a predefined website.

• The entire process demonstrated how social comments can be converted into customers.

Future Enhancements

The upcoming update promises to expand chatbot capabilities:

• Responding to questions within Instagram posts.

• Handling more complex interactions to further engage users.

• Improving trigger sensitivity for better accuracy.