Introduction

In this detailed overview, we explore the process of creating and managing Facebook comment keyword triggers to automate responses effectively. This guide covers the step-by-step setup, customization options, and best practices to enhance engagement and streamline interactions on your Facebook posts.

Center: Step-by-Step Setup and Customization

1. Creating a Common Trigger Keyword

• Navigate to the Automation Tab in your dashboard.

• Select Command Keyword.

• Click the Blue Button labeled New Comment Keyword.

• Choose the relevant post via dropdown menu, which displays the beginning text of each post.

• For scheduled posts not yet live, use Custom Post ID:

  • Go to Facebook Publishing Tools.

  • Locate the post and copy its Post ID from the URL or post details.

  • Paste this ID into the setup to connect the trigger to scheduled content.

2. Using Post IDs

• Find Post IDs in Publishing Tools under your Facebook page.

• Copy and paste the ID directly into the trigger setup.

• This allows automation even for posts that are scheduled but not yet published.

3. Configuring Comment Conditions

• Choose from conditions:

  • If the comment contains a specific keyword.

  • If the comment starts with a keyword.

  • If the comment is anything (broad trigger).

• For targeted responses, select "Comment is one of the following keywords".

• To account for typos, include variations like "sale" and "sales".

4. Setting Up Automated Replies

• Enable Reply to Comments on the Page.

• Create multiple response variations for a more human-like interaction.

• Use variables like Full Name by inserting {{full_name}} or selecting from system fields.

• Responses examples:

  • "Hi {{full_name}}, I’ve sent you a PM. Please check."

  • "Great! Check your PM for the coupon info."

5. Managing Reply Timing

• Choose between instant reply or add a delay for realism.

• Delay options include:

  • Seconds, Minutes, Hours.

  • Random delays within a range (e.g., 1-2 minutes).

• This enhances the natural feel of interactions.

6. Additional Settings

• Reply to new users (enabled by default).

• Reply to existing subscribers.

• Limit replies:

  • Only once per user per post.

  • Reply to multiple comments from the same user.

• Tagging conditions:

  • Respond when users tag a specific number of others, useful for giveaways.

7. Activation and Management

• Set the trigger Active or Inactive.

• Save changes and view the trigger in your overview.

• Edit or delete as needed via icons.

• To pause automation, switch to Inactive.