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Introduction
Connecting your product catalog to your WhatsApp Business account is a crucial step for seamless product sharing with customers.
Without this connection, product messages—whether single or multiple—will not display correctly, even if you have the correct category or retail IDs.
This guide provides a clear, step-by-step process to ensure your catalog is properly linked, enabling effective communication and sales via WhatsApp.
Step-by-Step Guide to Connecting Your Catalog
1. Access the Documentation
Visit the 360 Dialogue documentation page for detailed instructions.
Ensure you are familiar with the platform's requirements before proceeding.
2. Connect Catalog to WhatsApp Business Account (WABA)
Navigate to Facebook Business Manager
Click on WhatsApp Manager.
Select Catalog.
Choose View Catalog and then Connect the Catalog.
Verify Connection
Confirm that your catalog appears under your WhatsApp account.
If connected, you can now send single or multiple product messages.
3. Confirm Connection in Facebook Manager
Log into your Facebook Manager Account.
Under your Business Settings, locate your WhatsApp Account.
Check for the connected catalog.
If not connected, click Connect Catalog and select the appropriate one.
4. Troubleshooting for Classic Sign-Up Users
If you do not see the expected options:
Create your catalog (if not already done).
Grant 360 Dialogue permission to manage your catalog via Business Manager and Commerce Manager.
Submit a support ticket to receive your Business Manager ID.
Once approved, repeat the connection process.
5. Important Tips
Step | Action | Notes |
|---|---|---|
1 | Access WhatsApp Manager | Via Business Settings |
2 | Connect Catalog | Select your catalog |
3 | Grant Permissions | If needed, via support ticket |
4 | Verify Connection | Ensure catalog appears linked |
Final Thoughts and Next Steps
Once your catalog is successfully connected, you will be able to send product messages—either single or multiple—to your customers, enhancing engagement and sales.
Remember, proper connection is essential; without it, product displays will not function correctly in your chats. If you encounter issues, revisit the steps, verify permissions, or contact support for assistance.
In summary:
Connect your catalog through WhatsApp Manager in Facebook Business Manager.
Ensure your account has the necessary permissions.
For classic sign-up users, complete additional setup steps, including support tickets.
Confirm the connection before starting product messaging.