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Introduction
This summary provides a detailed overview of how to set up and test sending single and multiple product messages through WhatsApp, integrated with a Facebook catalog.
It covers the essential steps, key concepts, and limitations, ensuring a clear understanding of the process for effective implementation.
Setting Up and Testing Single Product Messages
Step 1: Connect Catalog to WhatsApp
Ensure your catalog is linked to your WhatsApp number.
Confirm the connection by sending a test message.
Step 2: Create a New Flow
Access your WhatsApp account and navigate to your channel.
Create a new flow named "Simple Test".
Select "Send Message" and choose the "Catalog Product" type.
Step 3: Configure Single Product Message
Choose "Single Product".
Click "Edit" to input the Catalog ID.
Find the Catalog ID in Facebook Business Manager:
Go to Settings > Catalog.
Copy the Catalog ID.
Step 4: Retrieve Content ID for Product
Go to your Facebook catalog items.
Select a product and copy its Content ID (found in item details).
Paste this ID into the message body.
Step 5: Finalize and Publish
Add message body and footer.
Publish the flow.
Create a trigger (e.g., keyword "single") to activate this flow.
Step 6: Test the Single Product Message
Send the trigger keyword via WhatsApp.
Verify the product image, description, footer, and price appear.
Clicking "View" opens the product in Facebook catalog, confirming successful integration.
Important:
If the product doesn't display immediately, wait a few minutes or hours for Facebook to process the catalog update.
Showing even one product indicates proper setup.
Sending Multiple Products in a Single Message
Step 1: Create a New Flow for Multiple Products
Delete previous flow if necessary.
Set up a new "Send Message" flow for multiple products.
Step 2: Configure Multiple Sections
Input Catalog ID, Body, and Footer.
Add up to five sections, each representing a category (e.g., Books, Cookies).
For each section, input the Content IDs of products.
Step 3: Understand WhatsApp API Limits
Limitations | Details |
|---|---|
Maximum Products | 30 products in total across all sections |
Sections | Up to 5 sections, each with multiple products |
Ensure total Content IDs do not exceed 30.
Step 4: Send and Test
Send the message with multiple sections.
Verify that each section displays correctly with product images, descriptions, and prices.
Users can add products to cart or view details.
Additional Features and Considerations
Adding to Cart & Editing:
Users can add products to cart directly from the message.
The cart can be edited or cleared as needed.
Trigger Setup for Automation
Future videos will cover setting up triggers based on user actions, such as clicking "Add to Cart" or "Checkout" buttons.
Triggers can automate follow-up messages or actions.
Summary Table
Aspect | Details |
|---|---|
Single Product Message | Uses Catalog ID and Content ID; triggered by keywords. |
Multiple Products Message | Up to 5 sections; total 30 products; organized via Content IDs. |
Key Limitations | Facebook API limits; processing time for new products. |
User Interaction | View product, add to cart, edit cart, trigger follow-up messages. |
Conclusion
Successfully integrating Facebook catalog with WhatsApp allows seamless product promotion and customer engagement.
Patience is essential when adding new products, as Facebook may take time to process updates.
Proper setup of catalog IDs, content IDs, and understanding API limits ensures smooth operation.
Future tutorials will expand on automating responses with triggers, enhancing the shopping experience.