Introduction

In this guide, we will walk through the process of configuring a support email for your workspace as a Web Label Partner.

Providing a dedicated support email ensures seamless communication with your customers, allowing them to reach out for assistance efficiently.

This setup is crucial for maintaining professional support channels and enhancing customer satisfaction.

Step-by-Step Setup Process

1. Accessing Workspace Settings

• Navigate to your main workspace.

• Locate and click on "Settings".

• Within the settings menu, find the "Webhook" or "Email" section (depending on the platform interface).

2. Configuring the Support Email Address

• Enter your preferred support email address in the designated field.

• This email will serve as the primary contact point for customer inquiries.

• Ensure that the email address is active and accessible.

3. Setting Up SMTP Email Profile

• Set up your SMTP email profile in advance.

• This involves configuring your email server details to enable the system to send emails on your behalf.

• Select your own SMTP profile from the available options.

• Proper SMTP setup guarantees reliable email delivery and prevents issues like spam filtering.

4. How the Support Email Works

• When customers visit your workspace, they will see an "Email Us" button.

• Customers can select categories (e.g., "Help," "Support," etc.) and write their message.

• The message is then sent to your support email address via the SMTP configuration.

• Customers cannot change the owner's email address; it remains fixed for consistency.

5. Receiving and Managing Support Requests

• Once a customer submits a support request, you will receive an email in your support inbox.

• The email contains:

  • The customer's message.

  • The user ID.

  • The owner's email.

  • The owner's username.

• This information helps you identify and respond to customer issues effectively.

6. Future Updates

• The platform plans to provide direct access to support users within the workspace.

• This will streamline the process of helping customers directly from the platform interface.

Summary

Setting up a support email as a Web Label Partner is a straightforward yet vital step in delivering professional customer support.

By configuring your email and SMTP settings correctly, you ensure that customer inquiries are received promptly and managed efficiently.

Remember to verify your SMTP setup and test the email flow to prevent any disruptions. As the platform evolves, additional features will enhance your ability to assist users directly within the workspace, further improving your support capabilities.