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Introduction
In a recent update, UChat introduced three significant enhancements aimed at improving the flexibility, efficiency, and control for partners managing their workspaces.
These updates include the addition of default time zones, default country codes, and S3 storage integration.
This comprehensive summary explores each feature in detail, providing clarity on their purpose, setup, and benefits, ensuring users can leverage these tools effectively to optimize their workflows.
Key Updates and Their Significance
1. New Global Settings: Default Time Zones and Default Country Codes
Location & Accessibility:
Found within Partner Settings under the We Label Settings section.
These are global settings, meaning they apply universally across all workspaces and custom domains associated with the partner account.
Purpose & Functionality:
Setting | Description | Default Value | Impact |
|---|---|---|---|
Default Time Zone | Sets the default time zone for all workspaces | e.g., UTC, specific regional zones | Ensures consistent time references across all operations, simplifying scheduling and timestamping. |
Default Country Code | Sets the default country code for contact imports and user creation | e.g., 01 for US, 91 for India | Streamlines contact addition, reducing manual input and errors, especially when most clients are from a specific country. |
Practical Use Cases:
If most clients are from India, setting the country code to 91 automatically assigns this code when new contacts are created.
Setting a default time zone ensures all timestamps align with the regional context, avoiding confusion in communication logs.
Benefits:
Efficiency: Reduces repetitive manual setup.
Consistency: Maintains uniformity across all workspaces.
Ease of Use: Simplifies onboarding and contact management.
2. S3 Storage Integration: Enhancing Media File Management
Why Use S3 Storage?
Speed & Accessibility: Some regions face restrictions or slow access when using built-in storage.
Media Retention: Meta channels (like WhatsApp) only retain media files for 30 days by default, which can be limiting.
Long-term Storage: Using your own S3 storage allows persistent access to media files beyond the default retention period.
Key Features & Details:
Aspect | Explanation | Additional Notes |
|---|---|---|
Purpose | Store media files (images, audio, videos) uploaded via chat channels | Ensures media remains accessible regardless of Meta's 30-day limit. |
Supported Channels | WhatsApp (Official & Custom API) | Currently, S3 storage integration is exclusive to WhatsApp channels. |
How It Works | Files sent by users and uploaded in live chats are saved directly into your S3 bucket | Files are accessible via your own domain, ensuring control and longevity. |
Testing & Verification | Check the Media Library in My Content | Files should display with links pointing to your S3 domain, confirming proper setup. |
Setup & Configuration:
Global S3 Storage Setting: Applies to all existing and new workspaces.
User-specific S3 Storage: Individual users can connect their own S3 accounts via Integrations > Settings. When configured, the system prioritizes user-specific storage over the default.
Advantages:
Persistent Storage: Media files are retained indefinitely, not subject to Meta's 30-day deletion.
Faster Access: Reduced latency, especially in regions with restrictions.
Control & Security: Manage media files within your own infrastructure.
Limitations & Considerations:
Currently, S3 storage is only supported for WhatsApp channels.
Proper setup involves configuring your S3 bucket and verifying links in the media library.
When users connect their own S3 accounts, their storage overrides the default, providing flexibility.
Additional Insights & Clarifications
Global Settings Impact: Changes to default time zones and country codes affect all workspaces uniformly, simplifying administrative overhead.
S3 Storage Flexibility: Users can override default storage with their own, offering tailored control.
Media Management: The integration ensures media files are stored securely and remain accessible beyond the default retention period, which is crucial for compliance and record-keeping.
Practical Implementation Guide
Step | Action | Notes |
|---|---|---|
1 | Navigate to Partner Settings | Found under We Label Settings |
2 | Configure Default Time Zone | Select the appropriate regional setting |
3 | Set Default Country Code | Choose based on primary client location |
4 | Enable S3 Storage | Input your S3 bucket details and verify connectivity |
5 | For individual users, connect their own S3 accounts | Via Integrations > Settings |
6 | Test media storage | Upload files in chat, then verify in Media Library with correct domain links |
Summary Table: Key Features at a Glance
Feature | Description | Benefits | Limitations |
|---|---|---|---|
Default Time Zone | Sets a universal time zone for all workspaces | Consistent timestamps | Must be set manually for each partner account |
Default Country Code | Automates contact country code assignment | Faster contact import | Only applicable during contact creation |
S3 Storage | External media storage for chat files | Long-term access, faster retrieval | Currently limited to WhatsApp channels |
Conclusion
The recent UAT updates significantly enhance the platform's flexibility and control for partners. The global default settings for time zones and country codes streamline operations, reduce manual effort, and promote consistency across workspaces. Meanwhile, the S3 storage integration addresses critical needs for media file management, offering persistent storage, faster access, and greater control—especially vital for regions with restrictions or for organizations requiring long-term data retention.
By understanding and properly configuring these features, partners can optimize their workflows, improve user experience, and ensure data security and accessibility. These updates exemplify UAT's commitment to providing scalable, user-centric solutions that adapt to diverse operational needs.
Summary
Thank you for reviewing this detailed overview of the latest UAT partner updates. Implementing these features will undoubtedly enhance your operational efficiency and data management capabilities. Stay tuned for more updates, and as always, feel free to explore these settings to tailor the platform to your specific requirements. See you next time!