Free
UChat Official
Introduction
This summary provides a comprehensive overview of the IP Web List feature, a paid add-on designed specifically for UChat partners.
The feature enhances platform security and access control by allowing partners to restrict user login based on IP addresses.
This capability is particularly useful for managing access for different roles, such as Live chat agents, ensuring they only operate within designated locations like the office. The following sections detail how the add-on works, how to configure it, and practical tips for effective implementation.
Understanding the IP Web List Add-On
What is the IP Web List Add-On?
The IP Web List is a paid extension that grants partners granular control over who can access the platform and from where. It enables IP-based restrictions, ensuring that users can only log in from specified IP addresses, such as the office network, thereby enhancing security and role-specific access.
Key Features
Role-based IP restrictions: Limit access for specific roles like LA chat agents or supervisors.
Workspace-specific controls: Apply restrictions per workspace ID.
Easy configuration: Accessible via the web label settings.
Selective access: Partners can restrict certain roles while allowing others full access.
Audit logs: Use workspace audit logs to identify IP addresses used during login.
Practical Use Cases
Office-only access: Ensure agents working in the office can access the platform, but remote or home access is blocked.
Role-specific restrictions: Allow only LA chat agents to log in from designated IPs, while admins retain unrestricted access.
Security compliance: Enforce IP restrictions to meet organizational or regulatory security standards.
How to Configure the IP Web List Add-On
Step-by-Step Guide
Step | Action | Details |
|---|---|---|
1 | Access Partner Settings | Navigate to Web Label Settings in your platform. |
2 | Locate Custom Add-Ons | Scroll down to Partner Settings > Custom Add-Ons. |
3 | Find IP Web List Add-On | Locate the IP Web List add-on and purchase if not already acquired. |
4 | Enable the Add-On | Activate the add-on by toggling the setting on. |
5 | Add New Entry | Click Add New Entry to specify restrictions. |
6 | Input Workspace ID | Enter the Workspace ID for which restrictions apply. |
7 | Specify Allowed IPs | List the IP addresses permitted to access, one per line. |
8 | Role-based Restrictions | Select roles (e.g., LA chat agent, supervisor) to restrict or allow. |
9 | Save Settings | Confirm and save your configuration. |
Important Configuration Tips
One entry per workspace ID: To avoid conflicts, ensure only one restriction entry per workspace.
Role-specific access: Use the role filter to restrict only specific roles while allowing others full access.
Format for IP addresses: List each IP on a single line; support includes IPv4 and IPv6 formats.
Activation: Remember to activate the settings after configuration.
Practical Tips for Finding and Managing IP Addresses
How to Find Your Office IP Address
Access Workspace Settings: Log into your workspace.
Navigate to Audit Logs: Go to Audit Logs (accessible to workspace owners and admins).
Review Login Records: Check login timestamps and associated IP addresses.
Identify Office IPs: Use this data to populate the allowed IP list.
Additional Recommendations
Use dynamic IPs cautiously: If your office IP changes frequently, consider updating the list regularly.
Multiple IPs: List all relevant IPs to ensure seamless access.
Security best practices: Combine IP restrictions with other security measures like two-factor authentication.
Summary Table: Key Aspects of the IP Web List Add-On
Aspect | Details |
|---|---|
Purpose | Restrict platform access based on IP addresses for specific roles and workspaces. |
Availability | Paid add-on available in the Custom Add-Ons section of partner settings. |
Configuration Location | Found within Web Label Settings > Partner Settings > Custom Add-Ons. |
Setup Requirements | Purchase the add-on, activate it, and add IP restriction entries. |
Best Practices | Use one entry per workspace, regularly update IPs, and leverage audit logs for IP discovery. |
Final Thoughts and Recommendations
The IP Web List add-on is a powerful security tool for Youat partners seeking role-based and location-specific access control. By restricting login access to designated IP addresses, organizations can mitigate unauthorized access, enforce compliance, and protect sensitive data. Proper configuration involves understanding your network's IP ranges, role-specific needs, and maintaining updated records through audit logs.
To maximize benefits:
Regularly review and update IP restrictions.
Use role filters to fine-tune access.
Combine with other security measures for comprehensive protection.
Educate team members about the importance of IP restrictions.
If you find this feature valuable, it can be purchased and configured easily within the platform's partner settings. This proactive approach to security ensures that your platform remains safe, compliant, and tailored to your operational needs.