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Introduction
In today's guide, we'll walk through the essential steps to connect your Office 365 account to your chat platform for sending emails.
This process involves creating an application-specific password due to high security settings, and configuring SMTP profiles correctly. Proper setup ensures seamless email delivery while maintaining security standards.
Step-by-Step Process to Connect Office 365
1. Understanding the Security Requirements
Office 365 enforces high-level security
Regular passwords won't work for SMTP connections
You must create an app password for authentication
2. Creating an App Password in Office 365
Log into your Office 365 account
Navigate to Security & Privacy > Security info
Select Add sign-in method and choose App password
Follow prompts to generate a unique app password
Save this password securely; it will not be visible again
3. Configuring SMTP Profile in Your Chat Platform
Access the Integrations section, then Email Marketing
Select Add SMTP Profile
Fill in the following details:
Parameter | Value |
|---|---|
SMTP Server |
|
Port |
|
Encryption |
|
Username | Your email address |
Password | The app password generated earlier |
Set the Sender Email as your email address or desired display name
Save and verify the connection to ensure successful setup
4. Using the SMTP Profile in Your Flow Builder
When creating email flows, select the Office 365 SMTP profile from the dropdown menu
This profile can be used across supported channels for consistent email delivery
Final Tips and Best Practices
Always keep your app password secure and do not share
Confirm SMTP connection before deploying email campaigns
Use TLS encryption (port 587) for secure communication
Remember, high security settings require this extra step; regular passwords won't suffice
Regularly update your app password if needed for security reasons
In summary, connecting Office 365 involves creating an app password, configuring SMTP settings accurately, and selecting the profile during email flow creation. Following these steps ensures your emails are sent securely and reliably through your chat platform.