Introduction

This transcript provides an in-depth explanation of designing dynamic, interactive user engagement flows, primarily focusing on question types, response handling, and flow control within a digital platform.

It emphasizes the flexibility and customization options available to create seamless user experiences, including various question formats, response management, and conditional logic.

Core Features and Functionalities

1. Question Types and Input Options

• Simple Text Questions:
  Allow users to input free text responses, which can be stored in custom fields for later use.

• Multiple Choice Questions:
  Present predefined options, enabling users to select one.

  • Additional feature: No Match — triggers if user response doesn't match any options.

• Specialized Input Types:

  • Email, URL, Phone, Date, Time, Number, and other specific data types.

  • Attachments such as images, audio, video, or files.

• Question Customization:

  • Set expiration times for responses (e.g., 4 hours, 30 minutes).

  • Define whether a question can be skipped (No Input feature).

2. Response Handling and Storage

• Responses can be saved into custom fields for personalized follow-up or data analysis.

• Multiple choice options can include dynamic answers or predefined sets.

3. Flow Control and Conditional Logic

• No Input Handling:

  • If a user doesn't respond within the set time, the system can continue the flow with follow-up messages or alternative actions.

• No Match Handling in Multiple Choice:

  • If user response doesn't match any options, a No Match feature activates, allowing for retries or alternative messaging.

• Retry and Follow-up Messages:

  • Configure messages for first, second, or subsequent no match/no input events, ensuring clear communication and guiding users back into the flow.

• Redirecting Responses:

  • Both No Input and No Match can direct users to specific blocks or messages, maintaining flow continuity.

Visual and Interactive Elements

Practical Application and Best Practices

• Use expiration timers to prevent users from getting stuck, ensuring timely responses.

• Implement No Match logic to handle unexpected responses gracefully, improving user experience.

• Design follow-up messages tailored to specific response scenarios, maintaining engagement.

• Leverage custom fields to store responses for personalized interactions or data collection.

• Incorporate buttons for quick responses, reducing friction and guiding users effectively.

Conclusion

This platform offers robust tools for creating interactive, personalized user flows. By combining various question types, response management, and conditional logic, creators can craft engaging experiences that adapt dynamically to user inputs. The flexibility to handle no responses, unexpected answers, and follow-up actions ensures a smooth and responsive interaction, vital for effective digital engagement strategies.